In the event of a non-arrival, late cancellation or early departure, please note our 24 hours cancellation policy. Standard reservations should be cancelled at least 1 day prior the arrival date by 12:00 hours (UK time) in order to avoid a no show charge equal to 1 night’s room rate.
Long stay cancellation policy: If cancelled or modified up to 7 days before date of arrival, no fee will be charged. If cancelled later or in case of no-show, the 25 percent deposit charged will not be refunded.
If you cancel after 12:00 AM local time, 1 day(s) prior to arrival date, the forfeiture amount will be 1 night(s) from the total stay.
A credit card number is required to secure all bedroom bookings. Cancellation and prepayment policies vary by room type. The hotel reserves the right to pre-authorise credit cards prior to arrival. 30% deposit will be taken on all bookings of 7 nights or more on all room types. Please note: Extras included in our packages are neither exchangeable nor redeemable for cash if not consumed.
Credit card required at time of booking.
Check-in time is 14:00
All guests are required to produce a valid credit or debit card at check-in which will be pre-authorised for the full room charges plus £50.00 per day to cover any extras. Guests who wish to settle their account by cash may do so and the above amount will be charged in full at the time of arrival. Any credit balance at departure will be reimbursed to your card. (Please note that reimbursements could take up to 5 working days to process) The Leonard Hotel reserves the right to charge the imprinted credit card for any outstanding balances not settled in full on departure.
If you plan to arrive earlier, you are welcome to leave your luggage with our porter, until your room becomes available.
Check-out time is 12:00
After this time, your luggage can be stored by our porter. Late check-out requests are subject to availability and a charge.
EARLY ARRIVAL POLICY
Any guests who wish to arrive in the hotel earlier than our check-in time are welcome to leave their luggage with us until their room becomes ready.
Please note that the hotel’s guaranteed check-in time is 14:00 (15:00 for Apartments) and a check-in earlier than this time cannot be guaranteed unless the previous night has been booked by the guest.